ERP, CRM, and POS into a single Software

CRM for Small and Medium Businesses in Australia

METRICS Business Systems offers a robust software solution, MetricsERP, that integrates ERP, CRM, and POS into a single application.

Don’t wait to transform your business. Book a free demo today and experience the best CRM for Small and Medium Businesses in Australia

CRM Cycle


Efficient Data



Short Definition of CRM Software

Customer Relationship Management(CRM) software is of vital importance for businesses and it is an all-inclusive platform that is going to manage all clientele interaction and incoming ones. It shortens the distance to clients, delivers better after-service care, and boosts sales performance. CRM systems are the means by which a business can realize and respond to its customer needs, so that it can sustain and develop better customer relations while increasing sales.

Australia's Best ERP System Supplier

Why CRM is Essential Component of any Organization

CRM systems role is of particular value in both customer data maintaining and campaign improvement as well as customer retention. Customers view and think which products fit best to their personal needs. This information can be taken into the marketing and the sales department and targeted campaigns are specifically designed on customer needs for these departments of the company.

CRM for Small and Medium Businesses in Australia

Our CRM Features To Enhance Your Business Operations

Centralize Client Data with MetricsERP

Centralize Client Data into MetricsERP MetricsERP aggregates all your client data into a single and secure source. Set up the management of emails, orders and support cases making the data easily accessible and accurate.

Automate Your Sales Processes

Simplify Your Sales Processes IndicatorsERP does daily sales work that can be automated providing efficiency in order handling, lead management, and sales forecasting, giving more time for strategic management.

Launch Effective Marketing Campaigns

Launch Effective Campaigns In MetricsERP. You can implement targeted marketing strategies that increase your ROI. Effortlessly plan and analyze the effect of your campaigns in minutes, giving you the power to improve and enhance your marketing tactics.

Deliver Exceptional Customer Service

Measurement of Customer Service will be at its best with ERP systems whereby customers will be satisfied and devoted to the organization. Its comprehensive tools let you provide an enhanced customer care experience, making you stand out from the competition.

Gain Business Insights

Accelerate your Business Insights with MetricsLeverage ERP to generate reports down to the level of departments. Customizing reports according to vital indicators of performance is essential for you to make informed strategic decisions.

Efficient Contact Management

Effortless Contact Management Effortlessly manages large contact information within MetricsERP, which is accessible by any of your team members for realising essential client interactions and service delivery.

ERP, CRM, and POS applications are integrated into a single system

Seamless Capabilities Integration CRM for Small and Medium Businesses in Australia

With MetricsERP being a fully integrated system allowing it to work with numerous applications selecting it for many businesses in Australia is a proven and reliable solution. Linking MetricsERP with companies’ tools such as SendGrid, Twilio, MYOB and QuickBooks allows users to handle text and email communication effectively and in an automated way. MetricsERP helps in integrating the businesses with their clients and managing all their operations in an effective and continuous manner, hence proving to be an irreplaceable tool in the today’s digital market.

Frequently Asked Questions (FAQs)

Visit our FAQ section for quick, clear answers and get all the guidance you need to make an informed decision.

CRM systems track every step of the sales process from initial contact to final sale, helping businesses identify successful tactics and areas needing improvement.


CRM systems centralize customer information, streamline processes, and enhance communication between the business and its customers, which is crucial for growing businesses to maintain competitive advantage.

CRM software provides tools for tracking customer interactions, managing inquiries and complaints efficiently, and ensuring that every customer interaction is handled timely and effectively.

Yes, modern CRM systems can integrate seamlessly with other business applications like ERP systems, marketing automation tools, and email platforms to provide a unified approach to business management.

Consider factors such as scalability, ease of use, integration capabilities with existing systems, specific features relevant to your industry, and the level of customer support provided by the vendor.

FAQ infographic